Terms of Service

1. Scope

These Terms of Use govern all current and future relations between Nebulae, a company registered with the Belgian National Bank and Company Registry under enterprise number 0667.958.628, with registered offices at Bremenhulstraat 18, 9260 Serskamp, Belgium (hereinafter "Nebulae", "we", "us" or "our") and you (hereinafter "you" or "User") in connection with Parmind — our software and services offered under that brand, including the Parmind web application (parmind.app), native macOS, iOS and Android applications, the Parmind browser extension, and related landing or marketing pages we operate (collectively, the "Service").

By creating an account or otherwise accessing or using the Service, you agree to (i) these Terms of Use and (ii) our Privacy Policy. If you do not agree, you must not use the Service.

2. Software as a service

Parmind is provided as a software-as-a-service. The Service helps you organise and structure ideas, projects, plans, and other information, including through technology-backed workflows, a user interface, and features that may suggest, expand, or enrich data you enter — for example using artificial intelligence ("AI") where available.

2.a. Authentication

The Service is cloud-based. You authenticate using an email and password combination and/or social identity providers. We use service partners (such as Auth0) to help secure authentication. Authentication exists so we can provide you with secure access to your data.

2.b. Your data

Your data is stored in secured cloud infrastructure. We take reasonable measures to protect your data in line with applicable law, including the General Data Protection Regulation (GDPR) where it applies. How we process personal data is described in our Privacy Policy.

2.c. Service uptime

We aim to provide a reliable Service but we do not guarantee uninterrupted or error-free operation. If you require specific uptime or availability commitments, contact us at [email protected].

3. Licence

We grant you a personal, worldwide, non-transferable, non-exclusive, revocable, and non-sublicensable licence to access and use the Service in accordance with these Terms. The licence is solely for your use of the Service as we intend and as permitted here.

We may offer use of the Service within a free tier with limited features or usage. Use beyond those limits, or access to certain paid features, may require a paid subscription or other fees as described at the point of purchase or in the Service.

4. Subscription fees and refunds

Paid plans may be offered so you can use the Service with higher or unlimited usage, within a reasonable scope for personal or business use of an application of this kind. Prices may vary based on geography, currency, taxes, or time. Purchases made through the Apple App Store or Google Play are subject to those platforms' terms and payment rules.

Cancellation and refund rules are set out in our separate Refund Policy. That policy forms part of your agreement with us for billing matters to the extent referred to there.

5. Data ownership

Content and information you enter into the Service, and intellectual property rights that may arise from your use of the Service in relation to that content, remain with you or with the original rights holder, subject to the licence you grant us below.

For the duration of your use of the Service, you grant Nebulae the right to host, process, transmit, display, and analyse your content as reasonably necessary to provide, secure, and improve the Service — including operating AI and search features — in line with our Privacy Policy. You may request access to your data and deletion from our systems as described in the Privacy Policy or by contacting [email protected].

6. Acceptable use and prohibited content

You must use the Service lawfully and respectfully. Without limiting other rules in these Terms, the following are prohibited. Breach may result in removal of content, suspension or termination of your account, referral to law enforcement where appropriate, and any other action we deem necessary.

• Illegal activity — You must not use the Service to plan, facilitate, promote, or conceal any activity that violates applicable law (including fraud, exploitation, harassment, or distribution of illegal goods or services).
• Violence — You must not use the Service to threaten, incite, organise, or glorify violence against people or groups, or to provide instructions intended to enable serious physical harm.
• Sexually explicit material — You must not use the Service to create, store, share, or distribute pornography or other sexually explicit content, including content that sexualises minors or non-consenting individuals. We apply a zero-tolerance approach to child sexual abuse material and will report apparent violations to competent authorities where required or permitted by law.

We may investigate reports and enforce these rules using technical and organisational measures, including automated and human review where appropriate. Our decisions on enforcement are made in our reasonable discretion, subject to applicable law.

7. Fair use and technical restrictions

In addition to section 6, you agree not to:

• Use the Service in any manner that could harm another person or organisation.
• Copy, modify, transmit, create derivative works from, or reproduce copyrighted material, trademarks, or other proprietary content made available through the Service without permission from the rights holder or from us.
• Use robots, bots, spiders, crawlers, scrapers, or similar automated means to access, retrieve, index, or data-mine the Service, or to circumvent its structure or security, except as we expressly permit (for example public search engine indexing of public marketing pages at our discretion).
• Interfere with or disrupt the Service, servers, or networks connected to the Service.
• Upload viruses, malware, or other harmful code, or attempt to breach the security or authentication measures of the Service.
• Falsify headers or manipulate identifiers to disguise the origin of information sent through the Service.
• Frame or mirror any part of the Service without our prior written consent.
• Use meta-tags or other devices that reference Parmind, Nebulae, or the Service to direct users to another site for commercial or deceptive purposes without permission.
• Reverse engineer, decompile, or disassemble any part of the Service, except where mandatory law allows.
• Develop or use third-party applications that interact with the Service or other users' content without our written permission, or access or publish our APIs without authorisation.
• Probe, scan, or test the vulnerability of the Service or related systems without authorisation.
• Encourage or assist anyone to violate these Terms.

We may investigate and take legal or technical action in response to unlawful or unauthorised use.

8. AI features and outputs

Where the Service includes AI-assisted features, outputs may be inaccurate, incomplete, or inappropriate. You are responsible for evaluating and using outputs appropriately. The Service does not provide professional, legal, medical, or financial advice. You must not rely on AI outputs as a substitute for professional judgment where it matters.

9. Limitation of liability

To the fullest extent permitted by applicable law, Nebulae and our directors, employees, licensors, and service providers shall not be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages, including loss of profits, loss of data, loss of goodwill, or other intangible losses, arising from your access to, use of, or inability to use the Service.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for death or personal injury caused by negligence, or fraud).

10. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Nebulae and our agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your content, or your breach of these Terms.

11. Entire agreement and severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. These Terms, together with the Privacy Policy and Refund Policy where referenced, constitute the entire agreement between you and Nebulae regarding the Service, except where we agree otherwise in writing.

No agency, partnership, joint venture, fiduciary, employment, or similar relationship is created by these Terms.

12. Changes to these Terms

We may update these Terms from time to time (for example for legal, security, or product reasons). The "Last updated" date will change accordingly. The current version on this page applies. If changes materially affect your rights or obligations, we will provide reasonable advance notice where practicable (for example via the Service or email). Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms, to the extent permitted by law.

13. Governing law and jurisdiction

These Terms are governed by the laws of Belgium, without regard to conflict-of-law rules. Subject to mandatory rights you may have as a consumer, the courts of East Flanders, Ghent division, shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service, except that users who are residents of the European Union or European Economic Area may bring claims in the courts of their country of residence where applicable law so permits.

14. Custom arrangements

We may agree different terms with you in writing (for example for enterprise customers). For partnership or bespoke terms, contact [email protected].

15. Mobile application stores

If you obtain the Service through the Apple App Store or Google Play, you acknowledge that these Terms are between you and Nebulae only, not with Apple or Google. Nebulae is solely responsible for the licensed application and its content, subject to the following acknowledgements where Apple supplies the application:

• Apple has no obligation to furnish maintenance or support for the application.
• Nebulae, not Apple, is responsible for addressing claims relating to the application or your possession or use of it, including product liability, regulatory compliance, and consumer protection claims.
• In the event of a third-party claim that the application infringes intellectual property rights, Nebulae, not Apple, is responsible for investigation, defence, settlement, and discharge of that claim, to the extent required by applicable store terms.
• Apple and its subsidiaries are third-party beneficiaries of the end-user licence granted to you for the iOS application and may enforce those terms against you.
• If the application fails to conform to an applicable warranty, you may notify Apple; where applicable, Apple may refund the purchase price in accordance with its policies, and Apple will have no further warranty obligation for the application to the maximum extent permitted by law.

Similar provisions may apply under Google Play terms; in case of conflict between these Terms and mandatory store terms, the mandatory store terms prevail for purchases made through that store.

16. Sanctions and restricted parties

You represent that (i) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You must comply with all applicable export and sanctions laws.

17. Contact

For questions about these Terms, contact [email protected].